Client
Al Mina Interiors
CRM Confidence 0.99 allowed
Employee workspace
Voice
Sales, sourcing, operations, finance, and service work in one place.
Workspace · Voice
AI Voice Control Center
Human-supervised calling, CRM context, lead scoring, and gated automation.
Workspace · Voice
Dry-run active
No live calls, recordings, external sends, or client-impacting actions can occur from this session.
Live automation
Blocked
External actions
Draft only
Human supervision
Required
Recording
Disabled
Call provider
Gated
Objective
Confirm preferred delivery window, then ask whether payment proof can be uploaded
Playbook Confidence 0.94 allowed
Financial context
Invoice issued, bank transfer pending
Finance Confidence 0.96 internal only
Shipment context
Sea ETA Jun 24, container booking confirmed
Operations Confidence 0.88 allowed
Policy
Gated automation, marketing sends require approval
Settings Confidence 1.00 restricted
Owner
Sales / Finance
CRM Confidence 0.98 internal only
Next action
Payment proof
Workflow Confidence 0.93 allowed
Last CRM refresh
2026-06-14 10:08
CRM Confidence 0.97 internal only
Transcript cockpit
AI call with human supervision
Dry-run simulation Synthetic audio External actions blocked
State
active
Duration
4:44
Confidence
94%
Risk
medium
System
10:14:02 simulation
Dry-run voice job queued. Live PSTN, recording, and realtime billing gates remain closed.
AI caller
10:14:08 98% confidence client facing
Hello, this is Diamond Stone following up on your sea-freight order and payment reference.
Intent: Payment follow-up opening
Client
10:14:15 91% confidence client facing
We received the invoice, but accounts needs the delivery date before uploading the transfer proof.
Intent: Needs delivery date before payment proof
Action: Confirm delivery window
Risk: Do not overpromise delivery date
Human monitor
10:14:24 coaching
Coach: keep the call on delivery readiness and do not discuss supplier pricing.
Transcript intelligence
Client intent: Needs delivery date before payment proof.
Payment dependency: Proof upload blocked by delivery confirmation.
Suggested response: Confirm estimated delivery window and invoice reference.
Risk level: Medium. Do not overpromise delivery date.
Lead intelligence
72 / 100
Human-supervised follow-up
Follow-up drafts
Human approval required
Delivery window and payment proof email
Thank you for confirming. We will confirm the preferred delivery window and share the payment proof upload instructions.
WhatsApp follow-up
Hello Nadia, we are confirming the delivery window for the sea shipment and will send payment proof upload steps after finance review.
CRM note
Client requires delivery date before uploading transfer proof.
Finance follow-up task
Confirm delivery window and invoice reference before payment follow-up.