Control state
API defaults Write workflow locked
Defaults connected, stored read pending. Sensitive changes stay non-retroactive and require reason, version, and audit capture before writes unlock.
Employee workspace
Settings
Sales, sourcing, operations, finance, and service work in one place.
Owner/Admin
Settings control panel
Review operational defaults by control surface instead of scanning one long wall of disabled fields. Pricing, tax, templates, access, delivery, and material taxonomy all stay versioned and audit-ready.
Showing API defaults while stored setting overrides are unavailable.
API defaults
26
Defaults endpoint connected
Groups
12
Operational sections
High risk
32
Require reason when writable
Stored overrides
0
13 fields connected to live defaults/read path
Overview
Choose a control surface from the directory
On smaller screens the directory is the primary navigation. Open one section at a time to review risk, pending decisions, and active overrides without duplicating the whole IA below.
Overview
Choose a control surface before reviewing fields
The index now acts as a safer admin dashboard. Start from a section summary, then open one control surface at a time for detailed values, risk markers, and configuration gaps instead of scanning every field at once.
Bank transfer
Bank account, payment reference, payment proof, and client access policy.
13 fields 6 pending 1 high risk
Currency
OMR
Payment reference format
DS-{quote_number}-{client_code}
Advance payment rule
Advance payment required before production release.
Pricing approvals
Margin, quote value, discount, PO thresholds, validity, and rounding.
10 fields 8 default 7 high risk
Default target margin
20%
Discount approval threshold
3%
Minimum margin approval threshold
12%
VAT and tax
VAT rate, tax labels, registration details, and tax timing.
4 fields 1 pending 1 high risk
VAT rate
5%
Tax label
VAT
Invoice number timing
Generated when issued
Documents
Quote, invoice, receipt, credit note numbering, and PDF language format.
6 fields 1 pending
Quote PDF format
Separate English and Arabic PDFs
Invoice PDF format
Separate English and Arabic PDFs
Invoice numbering pattern
INV-{YYYY}-{0000}
Communications
Email senders, WAHA sessions, dry-run gates, and transport readiness.
17 fields 2 pending 2 high risk
Sales sender
sales@diamondstonex.com
Accounts sender
accounts@diamondstonex.com
Support sender
support@diamondstonex.com
Templates
Email, WhatsApp, portal, and support template placeholders grouped for review.
9 fields 1 pending
Client-facing template set
email otp, portal invite, quote sent +2
Client template variables
contact name, client name, quote number +2
Client email format policy
HTML email with plain-text fallback required
Support policy
Business hours, support channels, SLA targets, escalation, and follow-up timing.
7 fields 6 pending
Support channels
Email, WhatsApp, phone +1
Business hours
Not configured
SLA targets
Not configured
Shipping milestones
Land and sea milestone labels, ETA confidence, and delivery proof policy.
4 fields
Sea milestones
Booked, departed origin, arrived port +3
Land milestones
Pickup scheduled, loaded, in transit +2
ETA confidence options
Estimated or confirmed
Security and MFA
OTP channel, passkeys, TOTP fallback, access gates, and high-risk step-up.
6 fields 4 default 5 high risk
Default client OTP channel
Employee MFA recovery
owner admin or self whatsapp otp
Employee passkeys
Enabled
Roles and permissions
Employee role baselines, approval authority, sensitive visibility, and portal scope.
13 fields 8 high risk
Employee roles
Owner/Admin, Sales, Procurement +4
Owner/Admin control baseline
manage settings, manage users roles, approve quote thresholds +2
Operational role boundaries
Sales drafts and sends quotes, Finance verifies payment proof, Procurement manages vendor cost +1
Legal defaults
Policy text defaults, disclosure language, consent, recording, and opt-out rules.
8 fields 8 high risk
Privacy policy
Privacy policy text is not configured.
Terms of use
Terms of use text is not configured.
Call recording disclosure
Call recording disclosure is not configured.
Material catalog
Stone type, origin, color, finish, thickness, form, grade, and size option lists.
17 fields 8 default
Stone type options
marble, granite, travertine +5
Origin options
Oman, UAE, India +8
Color families
white, beige, grey +8
Quick help
What to review first
1. Start with pricing, tax, and payments because they change approvals and issued-document snapshots.
2. Check communications and templates next so sender readiness, secret references, and live-send gates are obvious.
3. Finish with permissions, legal, and material taxonomy because they shape safe access and public-facing content.