Control state
API defaults Write workflow locked
Defaults connected, stored read pending. Sensitive changes stay non-retroactive and require reason, version, and audit capture before writes unlock.
Employee workspace
Settings
Owner/Admin
Settings control panel
Review operational defaults by control surface instead of scanning one long wall of disabled fields. Pricing, tax, templates, access, delivery, and material taxonomy all stay versioned and audit-ready.
Showing API defaults while stored setting overrides are unavailable.
API defaults
26
Defaults endpoint connected
Groups
12
Operational sections
High risk
32
Require reason when writable
Stored overrides
0
13 fields connected to live defaults/read path
Selected control surface
Support policy
Business hours, support channels, SLA targets, escalation, and follow-up timing.
1 default / 6 pending 7 fields
Review posture
This section is intentionally presented as a read-only control surface until the FastAPI reason, version, effective-date, and audit save workflow is wired. Secret values remain key references only.
Owner decision queue
6
Pending configuration items still need an explicit owner decision.
Stored overrides
0
Active settings already diverging from defaults in this surface.
Secret-backed setup
0
Fields that should resolve by secret-key reference only.
Read-only actions
See prior versions and effective dates once the audit endpoint is wired.
Review before/after payloads for high-risk changes before activation.
Bundle reason, version, and rollout timing before writes unlock.
Confirm owner-review and non-retroactive rules for this surface.
Related control surfaces
Service desk
Availability and channels customers can expect from support.
2 fields 1 pending
Business hours
Not configured
Not configured
support:business_hours
Support channels
Default
Email, WhatsApp, phone, portal notification
support:support_channels
Response rules
Internal response timing, escalation, and follow-up defaults.
5 fields 5 pending
SLA targets
Not configured
Not configured
support:sla_targets
Escalation rules
Not configured
Not configured
support:escalation_rules
Post-delivery follow-up
Not configured
Not configured
support:post_delivery_follow_up_timing
Voice handoff rules
Not configured
Voice handoff rules are not configured.
support:voice_handoff_rules
Voice summary retention
Not configured
Voice summary retention is not configured.
support:voice_summary_retention_days
Quick help
What to review first
1. Start with pricing, tax, and payments because they change approvals and issued-document snapshots.
2. Check communications and templates next so sender readiness, secret references, and live-send gates are obvious.
3. Finish with permissions, legal, and material taxonomy because they shape safe access and public-facing content.